FAQs
We believe in being transparent and open with our customers at all stages. Instead of using gimmicks and fancy words, we are upfront with our offerings.
No matter how many revisions, we will give you the number we promise you in our plan.
No, you don’t need to have any video editing knowledge. We’ll handle all the editing for you, and you’ll receive the finished product ready for uploading.
Social media resizing is a free add-on we are providing to get your videos resized to fit al your social media channels. We believe your audience is everywhere so your content should be too. We will give you a standard 16:9 YouTube version, 1:1 Instagram version, and a 15-sec story for your Instagram as well.
With our social media boosters get every video repurposed for social media to increase your audience and grow your channel.
If you feel that you require something tailor-made to your needs, for instance, more videos in a month, we can assess and draw up a plan specifically for you. Reach out to our chat support to request a quote.
We can edit all types of videos mentioned here:
– Talking Heads
– Tutorials
– Online Courses
– Corporate Videos
– Videos for Instagram
– Vlogs
– Travel Videos
– Music Videos
However, we currently don’t offer the following services related to video editing:
– Animations
– Voiceovers
If your style of video isn’t mentioned in the list above, reach-out to our chat support, who would be more than happy to help.
We will provide you with a dedicated space on Google Drive where you can upload your data without having to worry about paying a separate fee for premium file transfer services like Dropbox, WeTransfer etc.
Once you have signed up, you will receive an invite to your private board for the project tracking tool we use to collaborate. On that board click ‘New Task’ and fill out the form to create your video request.
There isn’t any limit on file size, with many of the clients uploading footage shot in 4K. However, we do encourage our clients to download the finished videos to their systems to keep the media management clutter-free.
No, We don’t charge you for extra storage. However, we suggest that you utilize storage space as efficiently as possible. Once a project is complete you can download the copy to your system and remove the old project files. And only with your support, we can continue to provide best in class service to all our clients. 🙂
We provide our clients with an industry-leading tool for video proofing so that it’s accurate and smooth, in-line with our promise to deliver the best experience possible while providing maximum value.
There is a limit of 45mins on the raw footage being submitted unless you are subscribed to our ‘Custom Plan’. There is no limit on the length of the finished video.
For every video you get edited by us, you have the option to get its subtitles as well. However, you can only get up to 20 mins of subtitles for each video. If your videos are generally longer, you can get in touch with your account manager to discuss custom pricing.
We work from Monday to Saturday, 6 days a week.
You can request unlimited revisions, be it as minute as changing up font style/color that is to your liking. We will work with you till you are 100% happy.
Yes, we take the security and confidentiality of your footage seriously. We use secure file-sharing services and cloud storage platforms to ensure your footage is kept safe and secure.